Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.Want more information on your rights? To make an appointment, call us at 541-752-3316 or make an appointment online!
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
My 4runner had a differential break, and had to be completely rebuilt. The shop took really good care of me by fixing it with a quick turn around as well as let me take it in early. Super amazing people that really care about it's customers, and very professional. I recommend this place over any place in Corvallis, or near these guys are the really deal. All questions I had about the work had to complete they answered.
I had a severely bent tie rod on my new Honda CRV. D & B Bear Auto replaced both the inner and outer RF rods and aligned all tires on the vehicle, correcting a poor alignment in the rear. The poor alignment in the rear had caused the rear tires to wear excessively in two places. I had to replace those tires as well. They did a timely, excellent job. My vehicle only has 5k miles on it due to COVID and little driving since it was purchased. It runs and handles better than it did when I drove it off the lot after purchasing it. Thank you so much...I will be back!